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Articles
Should a tour operator use AI to build a knowledge base chatbot?
We’re seeing more travel companies deploy knowledge base chatbots, specifically, to take their customer service to the next level. These
How to prevent chargebacks
Chargebacks are not a new issue for tours and attractions, but they can be time-consuming and costly. For instance, chargebacks
How to write a tour script that your customers will rave about
There’s nothing worse than leading a tour to a group of bored guests. When your guests lose interest in the
What is impulse marketing and how can tour operators leverage this
Picture this: Your customer is scrolling through their social media feed, mindlessly swiping through a sea of memes and mundane
The Profitable Art of Guest Recovery for Travel and Tourism Brands
Despite your best efforts, negative customer experiences will happen. Here is where the concept of guest recovery comes into play.
5 guest service recovery tactics you can use to make it right with unhappy guests
Considering that a single negative experience can turn away a longtime customer, tour and attraction operators should have a plan
How to design the ideal booking experience for tours and attractions
Easy. Quick. Seamless. User-friendly. These are probably a few of the words that come to mind when you think of
How customers are using AI to plan trips
The introduction of AI tools such as ChatGPT, a chatbot powered by advanced natural language processing, has ignited a surge
What is a tour director and when should you hire one
Not every tour or attraction needs a tour director. Yet if you’re wondering whether your business might benefit from hiring
Escape Room Pricing Strategies: Public vs. Private Rooms
When you are starting your first escape room business, positioning and pricing strategies are two of the hardest but most
5 ChatGPT use cases for tours and attractions
ChatGPT is changing the way businesses interact with their customers across all industries — and the travel sector is no
How to create a revenue report for your tour company (Plus revenue report templates)
Keeping track of your revenue activity on a consistent basis can help you reach your financial goals — especially if