Carla Vianna

The ultimate guide to improving guest experience

The ultimate guide to improving guest experience

What’s the one thing you want guests to do after leaving your attraction? You want them to rave about the

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How to account for large group bookings

How to account for large group bookings

Every company can benefit from hosting big private parties, family events, and corporate gatherings — especially when every visitor is

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What does an efficient capacity plan process look like in 2022?

What does an efficient capacity plan process look like in 2022?

A constantly changing travel industry means your booking volume can rise exponentially from one week to the next, or worse,

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How much should it really cost to run your tours and attractions

How much should it really cost to run your tours and attractions

Before diving into a new industry, you’ll want to know what the operating costs look like. Opening a tour business

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A comprehensive guide to business intelligence reporting

A comprehensive guide to business intelligence reporting

Your company collects heaps of data on a weekly basis, and business intelligence reporting helps you extract valuable insights from

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Top Business intelligence reporting tools – what is it and how to choose the best one for your needs

Top Business intelligence reporting tools – what is it and how to choose the best one for your needs

If there was a tool that could help your attraction make smarter decisions that drive revenue, wouldn’t you want to

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The beginner’s guide to resource utilization

The beginner’s guide to resource utilization

An influx of bookings came in today: Is your team equipped to handle the extra demand? Knowing whether you have

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5 types of business intelligence reports

5 types of business intelligence reports

Think about every time a guest purchases a ticket or makes a booking on your website. Your website analytics give

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A detailed guide to NPS Scores – What is it? How to measure it? How it can help attractions improve guest

A detailed guide to NPS Scores – What is it? How to measure it? How it can help attractions improve guest

“How likely are you to recommend our attraction to your friends and family?” You can learn a lot about your

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How to create a capacity planning model

How to create a capacity planning model

Your attraction can’t afford to guess when it comes to knowing the right amount of staff and equipment to invest

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