Category: Business Operations - Page 3

8 best practices for designing customer satisfaction surveys

Did you know that you can increase your survey response rates by improving your survey design? Things like the way

Is your tour company collecting reviews in the right places? A single review can convince a potential customer to book

We’re seeing more travel companies deploy knowledge base chatbots, specifically, to take their customer service to the next level. These

Chargebacks are not a new issue for tours and attractions, but they can be time-consuming and costly. For instance, chargebacks

There’s nothing worse than leading a tour to a group of bored guests. When your guests lose interest in the

Despite your best efforts, negative customer experiences will happen. Here is where the concept of guest recovery comes into play.

The introduction of AI tools such as ChatGPT, a chatbot powered by advanced natural language processing, has ignited a surge

Not every tour or attraction needs a tour director. Yet if you’re wondering whether your business might benefit from hiring

When you are starting your first escape room business, positioning and pricing strategies are two of the hardest but most

ChatGPT is changing the way businesses interact with their customers across all industries — and the travel sector is no