Marketing

8 tactics to get more guests to fill out your email surveys

8 tactics to get more guests to fill out your email surveys

What happens when no one answers your customer satisfaction surveys? Nothing, unfortunately. When you don’t hear back from your guests,

Read the story
7 benefits to surveying guests regularly (and why it is important)

7 benefits to surveying guests regularly (and why it is important)

When guests purchase a ticket to your attraction, they’re expecting you to provide them with the experience and service they

Read the story
How to write a customer survey intro that gets more responses

How to write a customer survey intro that gets more responses

Many people overlook one of the most important parts of your feedback surveys. That’s the customer satisfaction survey introduction, which

Read the story
A guide to CES surveys – when to use CES instead of NPS scores?

A guide to CES surveys – when to use CES instead of NPS scores?

Are you struggling to come up with ways to drive more customer loyalty? Research has shown that companies that deliver

Read the story
A guide to CSAT surveys – when to use CSAT instead of NPS scores?

A guide to CSAT surveys – when to use CSAT instead of NPS scores?

While smiling faces and happy photos posted on social media can be a good indication that your guests are having

Read the story
How to improve your NPS score over time

How to improve your NPS score over time

Ready to learn the secret to improving customer loyalty over time? One way to measure brand loyalty and customer happiness

Read the story
Is personalization the future of guest experience?

Is personalization the future of guest experience?

There’s no one-size-fits-all solution to trip planning. Every traveler has different tastes and preferences — and they’re increasingly expecting travel

Read the story
How to get more survey responses with giveaways

How to get more survey responses with giveaways

Without guest feedback, an attraction is left in the dark. This is because customer feedback highlights in what aspects your

Read the story
How to analyze and apply your NPS survey findings to improve guest satisfaction

How to analyze and apply your NPS survey findings to improve guest satisfaction

If there’s one customer experience metric you should be tracking, it’s your Net Promoter Score (NPS). That’s because NPS is

Read the story
How to measure guest satisfaction

How to measure guest satisfaction

Do you know if your guests are actually happy? Without their feedback, it’s tough to know whether you’re meeting their

Read the story