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5 guest service recovery tactics you can use to make it right with unhappy guests
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5 guest service recovery tactics you can use to make it right with unhappy guests

Considering that a single negative experience can turn away a longtime customer, tour and attraction operators should have a plan

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How to design the ideal booking experience for tours and attractions
Marketing

How to design the ideal booking experience for tours and attractions

Easy. Quick. Seamless. User-friendly. These are probably a few of the words that come to mind when you think of

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How to visualize and optimize your booking funnel (to get more customers!)
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How to visualize and optimize your booking funnel (to get more customers!)

Want to learn the secret to transforming a new website visitor into a repeat guest? It’s called a booking funnel.

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What is the best waiver management system for tour operators?
Business Operations

What is the best waiver management system for tour operators?

Digital waivers not only protect your company from potential lawsuits, but they can also serve as a gold mine of

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Asking Why: Xola User Experience & Design

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Sports Basement

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Lasting Adventures

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Haunted San Diego

How to measure guest satisfaction
Business Operations

How to measure guest satisfaction

Do you know if your guests are actually happy? Without their feedback, it’s tough to know whether you’re meeting their

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How to build a guest experience dashboard
Business Operations

How to build a guest experience dashboard

How satisfied are your guests with their recent visit?  Will they return?  And how likely are they to recommend your

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