Carla Vianna

How to respond to a 1-star review without comments

How to respond to a 1-star review without comments

If you’ve ever received a 1-star review without a comment, you know that it can bring down your overall rating

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The blueprint for early bird pricing – when to use it and how to execute it well

The blueprint for early bird pricing – when to use it and how to execute it well

Nothing makes a tour or attraction ticket sell faster than a discount with a deadline. For existing tours, you can

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10 great booking confirmation emails

10 great booking confirmation emails

How can you start building a relationship with your guests before they even arrive for your tour or attraction? It

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Tour operator insurance: 5 considerations to protect your business

Tour operator insurance: 5 considerations to protect your business

When starting a new tour business, one of the most vital steps is protecting your assets. To do so, you

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What is revenue reporting? A 101 level guide

What is revenue reporting? A 101 level guide

Do you know if your company is making a profit? If you are like most new tour operators, you are

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The future of chatbots in tourism

The future of chatbots in tourism

Chatbots are nothing new in the travel and tourism industry.  Expedia’s chatbot technology has fueled over 29 million virtual conversations

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How to give a tour that guests rave about

How to give a tour that guests rave about

An exceptional tour is one that captivates guests to the point where they lose track of time — and can’t

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The top travel ChatGPT resources for tours and attractions

The top travel ChatGPT resources for tours and attractions

Today, there are a variety of ways you can explore ChatGPT resources to help you grow your business and improve

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What is natural language processing in tourism?

What is natural language processing in tourism?

Natural Language Processing (NLP) is transforming the way operators and guests interact with one another on and offline. If it

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8 best practices for designing customer satisfaction surveys

8 best practices for designing customer satisfaction surveys

Did you know that you can increase your survey response rates by improving your survey design? Things like the way

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