In our latest installment of “The Off-Season Chronicles,” here’s why your tour should be gearing up to sell gift certificates this winter. If you want to learn more, check out this article with tips from other tour & activity companies that have profited from gifts.
There’s nothing worse than leading a tour to a group of bored guests. When your guests lose interest in the
Picture this: Your customer is scrolling through their social media feed, mindlessly swiping through a sea of memes and mundane
Despite your best efforts, negative customer experiences will happen. Here is where the concept of guest recovery comes into play.
