Author: Carla Vianna - Page 27

6 best capacity planning tools

Are you aware of your attraction’s capacity? As in, the maximum amount of work your team can accomplish within their

With so many different capacity planning tools to choose from, you might be wondering which is the best for you.

So you want to improve your guest experience but don’t know where to start. A key driver analysis can help

Have you ever wished for a crystal ball that predicts your guest’s behavior? While not quite a crystal ball, predictive

Imagine having a detailed snapshot of your most profitable and least profitable tours. Or a high-level view of your highest

Your tour company held its first corporate team building event for a well-known local company. The event was a big

Customer satisfaction drives growth and revenue, and if you’re not keeping track of it, you’ll likely never find out what

Every time you send out a customer satisfaction survey, the next step is to review the data and turn it

Customer feedback is essential to running any business, especially a service business in the tourism industry that’s so heavily based

You might email your guests a customer satisfaction survey after a customer service interaction. Or ask them how they’d rate