Carla Vianna

How to write an awesome guest review request (both via email + SMS) (including templates)

How to write an awesome guest review request (both via email + SMS) (including templates)

Online ratings and reviews have become one of the most important factors impacting online purchases, including travel bookings, ranking above

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8 ways to optimize your order confirmation email to improve guest experience (with examples)

8 ways to optimize your order confirmation email to improve guest experience (with examples)

When a guest purchases a ticket on your website, they’re likely counting down the minutes until a confirmation email comes

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6 ways to leverage email to improve guest experience

6 ways to leverage email to improve guest experience

Did you know that email is one of the best channels for driving revenue for your attraction? Email marketing has

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5 tips for how to exceed guest expectations

5 tips for how to exceed guest expectations

Did you know that 91% of customers say they’re more likely to purchase from a company again after a positive

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How To Personalize Guest Comms At Scale

How To Personalize Guest Comms At Scale

It’s time to get personal with your guests: At least 57% of tourists believe that brands should offer personalized guest communication based

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How To Use Contextual Messaging

How To Use Contextual Messaging

A guest enters your water park and is greeted by name. A photographer shows up and takes their photo, which

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6 Strategies To Reduce Wait Times

6 Strategies To Reduce Wait Times

Did you know that 50% or more of a tourist attraction’s revenue comes from secondary spending, not ticket sales? Knowing this, you

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The Intersection Of Guest Experience And The Internet Of Things

The Intersection Of Guest Experience And The Internet Of Things

Imagine being met with facial recognition software that lets you walk right into a theme park — without ever having

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Do You Need A Dedicated Mobile App For Your Attraction?

Do You Need A Dedicated Mobile App For Your Attraction?

Did you know that 95% of global theme park visitors will spend more if they can download a dedicated park app? A

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How To Onboard And Train New Tour Guides

Your bookings are increasing. Your business is growing. It’s time to hire a new tour guide. While this is good

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