When a guest chooses to book a party or event with your tour company, they’re giving your brand preference over a slew of other choices.
This is your chance to make an outstanding first impression on several new customers. And it all starts with a “thank you for booking with us” email. The “thank you” email will be one of the first interactions that you’ll have with guests after they book. It’s a warm welcome that makes them feel appreciated and excited for the upcoming event.
In this post, you’ll learn how to write a thank you for booking a party with our email — including three templates you can start using today.
What should be included in a thank you message
5 best practices for writing a thank you for booking with us email
- Keep the email short
- Personalize it
- Proofread
- Write a great subject line
- Make it easy to start a conversation
- Thank you for booking a party email
- Thank you for booking an event email
- Thank you for booking a corporate event
What should be included in a thank you message
The purpose of a thank you message is to show guest appreciation while providing them with relevant details about their booking. Regardless of the kind of experience or activity, most thank you messages are pretty straightforward and will include the following elements:
- A personalized greeting: Make the email feel more personal by greeting the customer by their first name. You may further personalize the greeting by referring to the specific party or event the customer booked. For example, you may write something like, “Hi [Name], thank you for booking [the name of the event] with us.”
- Confirmation of the booking details: Make sure to include the name of the event, the start time, the location, and any other relevant details about the reservation.
- A thank you message: Show your guests appreciation by thanking them for booking with your business.
- Contact information for any questions or concerns: Let guests know the best way to contact you, whether it’s through email or phone.
- A call-to-action (CTA) for leaving a review: Remind guests to leave you a review on your preferred review platform.
5 best practices for writing a thank you for booking with us email
This is your chance to show guests how much you appreciate them. Instead of just sending them a generic email with booking details, you are writing a personalized thank you note to begin strengthening the relationship with a new customer. Here are five best practices to follow when writing your thank you emails.
1. Keep the email short
A thank you note should be short and sweet. The goal is to express gratitude and provide guests with relevant booking details without taking up too much of their time. You should be able to include the five elements discussed above — a personalized greeting, call-to-action, etc. — in just a few paragraphs.
2. Personalize it
Of course, you should always refer to your customers by their first names. To personalize your message beyond that, you can refer to specific details about their particular reservation.
3. Proofread
Spelling or grammar errors can make your emails look sloppy, which can reflect poorly on your company. If a customer comes across a spelling error, they may start to doubt the quality of your services. You also want to double-check your emails for the correct booking information. Sending a customer the wrong booking details not only looks unprofessional but can ruin their experience.
4. Write a great subject line
The subject line may only be a few words long, but it can determine whether customers open the email or not. Since it’s the very first thing users will see when they receive your email, you want to make sure you grab their attention. Something like, “Thank you for booking with [business name], [customer name]!” informs the customer who the email is coming from and what they can find inside.
5. Make it easy to start a conversation
Make it easy for customers to communicate with you by sending the email from a monitored inbox. Ideally, someone on your team checks and answers new messages in a timely manner. For example, you could end the thank you message with, “Feel free to reply to this message if you have any questions or special requests.”
3 email templates you can use
Let’s take a look at three different thank you for booking with us templates you can use as your own.
Thank you for booking a party email
Add an intro sentence or two here before going into the email template.
Subject line: You’re going to [party name]!
Email: Hi [Name],
We are so excited to welcome you to [party] in [location]. Thank you for choosing [company name] for this experience.
You’ll find details about the party below.
[Name of the party]
[Date and time]
[Location]
[Dress code]
Thanks again for choosing us and we can’t wait to see you!
[Your name]
Thank you for booking an event email
Add an intro sentence or two here before going into the email template.
Subject line: Thank you for booking [event name]!
Email: Hi [Name],
Thank you for booking [event] in [location]. All of us over at [company name] are so excited to welcome you on [date and time]. In the meantime, here is everything you need to know about your upcoming [event type]:
[Name of event]
[Date and time]
[Location]
Thank you again for booking with [company name]! We look forward to seeing you soon.
[Your name]
Thank you for booking a corporate event
Add an intro sentence or two here before going into the email template.
Subject line: Thank you! You’re all set for [event name].
Email: Hi [Name],
Thank you for trusting [company name] with your corporate event. We are sure that it’s going to be a hit for your team.
We look forward to welcoming you on [date and time]. Below, please find your booking details:
[Name of event]
[Date and time]
[Location]
[Group size]
Thank you again for booking with [company name]. If you need anything, please don’t hesitate to reply to this email.
[Your name]
***
Whether it’s a party, an event, or a big corporate event, a thank you note goes the extra mile. When you make your customers feel appreciated, they’re more likely to develop loyalty toward your brand. And loyal customers mean more referrals and/or repeat business.
